For the past year, Doctors Care’s Volunteer Manager, Jana Baker, has served as the front desk greeter, a position typically held by a volunteer. Since most volunteers have chosen to stay safer at home during COVID-19, Jana “volunteered” to step in to fill this critical function at Doctors Care. Recently, we asked Jana to give us a glimpse into her experience at the front desk during the pandemic. Here is what she had to say:
In one fell swoop last March, our patients went from being greeted by smiling, devoted long-time volunteers to an unfamiliar person – me. Standing behind a plexiglass wall while donning a mask and visor, with warning signs all around, I took temperatures, screened everyone for potential COVID exposures, and served as a traffic controller, directing patients into the most socially distant waiting room. I had the privilege to observe our patients and clients adapting to our new reality with courage, humor, and resilience in those dark first few months of the pandemic. I have been continually impressed by:
It has been a wild 12 months, but we could not be more proud of our wonderful patients and clients who have met the challenge of taking care of their healthcare needs amid a pandemic. It goes without saying how impressed we are with all our staff, rising to the challenge that is COVID-19. We are genuinely grateful for Jana, our receptionists, medical assistants, volunteer providers, and the few volunteers who have willingly placed our patients’ and clients’ health needs before their own.
Serving Littleton, Colorado and beyond.
Proud members of the NAFC
609 W. Littleton Blvd Suite 100
Littleton, Colorado 80120
(303) 730-1313
See Hours and Contacts
All Rights Reserved | Doctors Care. Designed by Ana Cahill Creative. Privacy Policy.